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I found the mediator very helpful, kind and supportive.

I found the mediator very helpful, kind and supportive.

It provided a fair framework where difficult, emotive issues could be brought to the table and discussed without feeling brow-beaten into decisions.

Our mediator was excellent. I felt heartened that due consideration was shown to BOTH parties. 

All the elements of patience, focus and expedience (important financially) along with clear, concise delivery were very skillful.

The mediation allowed my ex and I to establish dialogue about our issues and to come to a mutually satisfactory agreement.

The mediation was kept impartial and all discussions were calm and positive.

The mediator helped me understand things from my ex’s point of view and helped us to communicate better for the sake of our son. 

He helped us talk again, sort out our finances and arrangements for our son. Thank you from my heart.

The mediator helped us to get where we needed to be. Thank you!

The mediator was empathetic and trustworthy. He provided an effective space in which we could discuss and reach an agreement.

The mediator was very good all the way and very helpful. I was very pleased with her.

The mediator was very kind, which made the situation easier.

The mediator was very understanding and patient and took time to explain everything well.

The organisation and staff were all very helpful.

The reception over the telephone was extremely sympathetic and kind, elements hugely important for someone who is traumatised and vulnerable.

I felt safe, respected and never a hindrance.

They talk to you – not at you or above you.

We were given the opportunity to raise topics/issues which otherwise would not have been possible.

Jayne Swanston was very helpful and skilled in our mediation process, helping us both to come to agreements on financial, family, housing, separation and divorce matters.

She created a safe environment which reduced my anxiety and made a very stressful and traumatic time into a much easier time. 

She helped us to swiftly come to agreement without antagonism or high emotion. 

I felt safe and understood throughout. She understood where the legal standing was, how we each felt and what the priorities were for both of us. 

Thank you so much for your time today your management of the situation and your insight into our issues was really helpful.

Sue had the patience of a saint.  She made it clear and was fair to both parties.

Jayne, Thank you for your help today in guiding us through this difficult and painful situation.

Hello Jayne

I just wanted to thank you for trying to help us last night, I also wanted to say that doing mediation via Zoom was brilliant I felt more relaxed and was really able to talk openly.

I would definitely agree to doing mediation again in this way and would definitely suggest to others to do mediation via Zoom. 

Thanks again

Thank you very much Jayne for your time listening to me and the forms.

I’m so grateful that mediation services are acceptable for those who seek help. I feel like there’s a progress In this difficult situation and I can move forward from today.

I’d also like to take this moment to thank you for your help.

It was a great help for me talking with you. Your professional approach and the way you delivered your advice/knowledge was spot on. Thank you.

Thank-you for yesterdays session it was very useful and much more progressive than previous mediation sessions we’ve had.

Hi Sue
I want to say thank you for your help during mediation. I really struggle even talking to xxxxx and you have definitely helped to make that process easier.

I know that’s your job but I just wanted to say thank you anyway.

Many thanks Sue, I feel our time with you has helped very much and without your mediation I don't think we would have come to an agreement already. Thank you very much for your amazing service and all the best for the future.